Frequently Asked Questions
Answers to common questions about Dr. D Signature Clinic, our doctors and our treatments.
FAQs
Clear, doctor-reviewed answers.
Dr. D Signature Clinic is a doctor-led medical clinic in Malaysia dedicated to advanced, personalised care across three integrated pillars: Skin, Mind and Longevity. Every treatment plan is guided by experienced doctors rather than a one-size-fits-all approach, so recommendations are shaped around your specific concerns, health history and goals. The clinic combines medical expertise with modern technology to help patients look, feel and perform at their best.
We offer skin treatments, Exomind (ExoTMS) mind wellness therapy, and regenerative medicine, including stem cell and exosome therapy. These services fall under our three core pillars of Skin, Mind and Longevity, reflecting a holistic approach to wellness rather than treating each concern in isolation. The exact treatments recommended for you will depend on a consultation and assessment with our doctors.
Our clinic is located in Bangsar South, Kuala Lumpur, a well-connected commercial area that's easy to reach from across the Klang Valley. Full address details, opening hours and directions are available on our Location page. If you're planning a visit, we recommend booking a consultation in advance so our team can prepare for your appointment.
During a consultation, our doctors take time to listen to your concerns and understand what you're hoping to achieve. They then conduct a thorough assessment, which may include reviewing your medical history and examining the area of concern, before recommending a personalised treatment plan tailored to your goals. You're welcome to ask questions at every step, and no treatment goes ahead without your understanding and consent.
Yes. Exomind (ExoTMS) is our signature non-invasive brain stimulation therapy, registered in Malaysia for depression-related conditions. A doctor-led assessment confirms whether it's the right fit for you. You can find more detail on how it works on our Mind Wellness page.
Yes, we offer regenerative medicine services including stem cell therapy, exosome therapy and related approaches aimed at supporting the body's natural repair processes. As with all our treatments, suitability is confirmed by our doctors through a thorough assessment before any therapy is recommended. This helps ensure the approach chosen is appropriate for your individual health and goals.
Yes. Stem cell therapy at Dr. D Signature Clinic is assessed and administered under doctor-led care, following a thorough suitability assessment. This process typically involves a consultation to review your health history and goals, so our doctors can determine whether stem cell therapy is an appropriate option for you. Every step of the treatment is overseen by our medical team.
Yes, every treatment is supervised and guided by experienced doctors, from the initial consultation through to aftercare. This means treatment decisions are based on medical assessment rather than being chosen off a menu. It's a core part of how the clinic is run across all three of its pillars.
Our clinic is in Bangsar South, Kuala Lumpur, in a location that's convenient to reach for patients across the city. You can find the full address, opening hours and directions on our Location page. We recommend booking a consultation ahead of your visit so our team can prepare for your appointment.
What sets us apart is our doctor-led, evidence-informed approach across three integrated pillars: Skin, Mind and Longevity. Rather than treating each concern separately, our doctors can consider how these areas relate to your overall wellbeing when recommending a plan. This personalised, whole-person approach shapes every consultation.
We offer skin treatments, Exomind (ExoTMS) mind wellness therapy, and regenerative medicine, including stem cell therapy. Each service area is led by experienced doctors and grounded in a personalised assessment process. The specific treatments suitable for you will depend on your consultation.
Our doctors begin by listening to your concerns, then assess your condition, which may include reviewing your medical history, before recommending a personalised plan. You're encouraged to ask questions throughout, so you fully understand the reasoning behind any recommendation. No treatment is carried out until you feel informed and ready to proceed.
Our medical team includes Dr. Dinesh Kanasen and Dr. Sarahanna, both LCP Certified Aesthetic Doctors. They oversee treatment across the clinic's Skin, Mind and Longevity pillars, ensuring every plan is doctor-led from consultation through to aftercare. You can read more about their backgrounds on our Doctors page.
You can visit our Bangsar South clinic in Kuala Lumpur, see our Location page for the full address, opening hours and directions. If you're planning your first visit, booking a consultation in advance helps our team prepare for your appointment. Our contact details are also available if you have questions beforehand.
Your first visit begins with a one-on-one consultation where a doctor listens to your concerns, reviews relevant history and discusses possible options before any treatment is recommended. Consultation fees, if applicable, are confirmed when you book, so there are no surprises on arrival.
Appointments are strongly recommended so a doctor has time to properly assess you, though we do our best to accommodate genuine walk-ins where the schedule allows. Booking ahead, online, by phone or via WhatsApp, is the most reliable way to secure a time that works for you.
The clinic is generally open through the week with slightly shorter hours on Saturdays; exact current hours and step-by-step directions are listed on our Location page. We recommend confirming your appointment time when booking, especially around public holidays.
All medical and injectable procedures are performed or directly supervised by our doctors; some preparatory steps of a treatment, such as cleansing before a facial, may be carried out by trained clinic staff under that supervision. Anything involving needles, devices or medical judgment stays with our doctors.
Both Dr. Dinesh Kanasen and Dr. Sarahanna are LCP Certified Aesthetic Doctors overseeing care across the clinic's Skin, Mind and Longevity pillars. Full details of their individual backgrounds, training and areas of focus are available on our Doctors page.
We accept major payment cards and other common payment methods in-clinic; for larger treatment plans, instalment options may be available and can be discussed with our team during your consultation. Full, transparent pricing is always confirmed before any treatment begins.
Yes, we welcome patients travelling from overseas for treatment, and our team can help coordinate consultation timing, treatment planning and follow-up care around your travel schedule. We recommend reaching out ahead of your trip so a plan can be put in place before you arrive.
We ask patients to give as much notice as possible if they need to reschedule or cancel, so the appointment slot can be offered to another patient. Specific notice periods and any related terms are confirmed at the time of booking.
Patient records and consultation details are kept confidential and are only accessed by the medical team directly involved in your care, in line with standard medical confidentiality practice. Your information is never shared with third parties without your consent.
The clinic follows standard medical-grade hygiene protocols, including single-use needles and sterile disposable items for all injectable and device-based treatments, alongside routine equipment sterilisation between patients. These standards apply consistently across every treatment room.
Yes, after your consultation and assessment, your doctor will outline the recommended treatment plan along with clear pricing, so you can make an informed decision before committing to anything. There's no obligation to proceed on the day of your consultation.
Bangsar South is a well-connected area with nearby parking options and is accessible via public transport, including rideshare and LRT links in the vicinity. Specific directions and the closest parking options are detailed on our Location page.
We offer a broad range of skin treatments, including facials, laser and energy-based treatments, skin tightening, injectables, regenerative skin repair, hair & scalp treatments and body treatments. This range allows our doctors to address many different concerns, from aging and pigmentation to scarring and texture, within a single clinic. The specific treatments suitable for you will be discussed during a consultation.
There isn't a single best treatment for acne scars, as this depends on scar type, depth and overall skin condition. Options such as CO2 Laser, Sylfirm X and PRP are commonly assessed by our doctors during consultation, and are sometimes combined for a more comprehensive approach. Your doctor will explain the reasoning behind their recommendation so you understand why a particular option, or combination, suits your skin.
Pigmentation treatment options are selected after a thorough assessment, since pigmentation can have different causes and may respond differently to treatment. Depending on your skin, this may include laser, energy-based devices or topical-adjunct approaches, sometimes used in combination. Because pigmentation can be persistent, your doctor will also advise on how to protect your results afterwards.
Skin tightening options such as HIFU, Morpheus8 and Sylfirm X may be suitable, depending on your skin condition and the degree of laxity involved. These technologies work in different ways, so our doctors will assess your skin before recommending which approach, or combination of approaches, is likely to give you the most appropriate result. Expected outcomes and any downtime will be explained clearly before you proceed.
PRP, Skin Boosters, PDRN and exosome-based therapies are commonly used for overall skin rejuvenation, each working through slightly different mechanisms to support healthier-looking skin. The right option for you will depend on your skin's current condition and what you're hoping to improve, whether that's tone, texture or overall radiance. Your doctor can walk you through the differences during your consultation.
Yes, combination treatments are sometimes recommended, based on your doctor's assessment of your skin and goals. Combining treatments can allow different concerns to be addressed within one treatment plan, though not every combination is suitable for every patient. Your doctor will advise on sequencing and spacing between treatments to keep the plan safe and effective.
A consultation and assessment with our doctors is the best way to determine the most effective and safe treatment plan for you. During this process, your doctor will review your skin condition, medical history and goals before recommending suitable options. This personalised approach means two patients with a similar concern may still be given different treatment recommendations.
Treatment duration varies depending on the type of skin treatment and the area being treated, so there isn't one standard timeframe that applies to every procedure. Some treatments can be completed within a single short session, while others may take longer or require multiple visits. Your doctor will explain the expected duration clearly during your consultation.
Downtime varies depending on the treatment, ranging from little to no visible recovery time to a more noticeable healing period for certain procedures. Factors such as your skin type and how your body responds can also affect this. Our doctors will set realistic expectations about downtime and aftercare before you proceed, so you can plan accordingly.
Pricing depends on the treatment chosen, the area being treated and the number of sessions required to achieve your goals. Because treatment plans are personalised, costs can vary considerably from one patient to another. Exact pricing will be discussed transparently during your consultation, once your doctor has recommended a suitable plan.
No. Exomind is registered in Malaysia for depression-related conditions, including comorbid anxiety, OCD as an add-on treatment, and binge eating disorder. Some patients raise broader concerns, such as focus, stress or mental clarity. A doctor-led assessment determines whether further evaluation or a different approach is more appropriate for those goals.
Exomind (ExoTMS™) is Dr. D Signature Clinic's signature non-invasive brain stimulation therapy, designed to support mind wellness and performance. It is offered as part of our Mind pillar, alongside broader mind wellness support focused on cognitive wellbeing and emotional balance. Every Exomind treatment is doctor-led, from the initial assessment through to the sessions themselves.
Exomind uses ExoTMS™, a patented transcranial magnetic stimulation (TMS) system. Targeted magnetic pulses stimulate nerve cells in brain areas associated with mood regulation and executive control. The stimulation is delivered in a controlled, non-invasive way during each session. Your doctor will explain the mechanism in more detail and how it relates to your specific goals during your consultation.
No. Most patients describe the sensation as light tapping on the scalp rather than pain. You remain fully alert throughout, and can speak up at any point if you'd like the settings adjusted.
No. Exomind is non-invasive and doesn't require anaesthesia or sedation. You stay fully awake through treatment and can leave immediately after your session.
Yes. Exomind is walk-in, walk-out, there is no downtime, no sedation and no driving restrictions afterwards.
Each Exomind session takes under 30 minutes. This is separate from your initial private assessment, which typically takes 30–40 minutes.
The private assessment typically takes 30–40 minutes. Your doctor will discuss what you've been experiencing, review your medical history, and confirm whether Exomind is a suitable next step for you.
The number of Exomind sessions needed is personalised based on your goals and your doctor's recommendation, rather than following a fixed course for everyone, we won't promise a number before you've been assessed. Your doctor will typically outline an initial treatment plan and adjust it as needed based on how you respond.
Not automatically. Do not stop any prescribed medication, therapy or psychiatric treatment because you are considering Exomind, it is not a substitute for appropriate professional medical care. If you have a diagnosed mental health condition, bring details of your current treatment to your assessment and your doctor will work around it, or refer you where appropriate.
Exomind follows international safety protocols associated with transcranial magnetic stimulation technology. That said, suitability is confirmed through a medical assessment for every patient, since certain health conditions may affect whether the treatment is appropriate. This assessment is a standard part of the process before any session begins.
Mild and temporary side effects may occur in some individuals following Exomind treatment, though experiences can vary from person to person. Your doctor will discuss possible side effects with you before treatment begins, as part of the informed consent process. If you have any concerns during or after your sessions, our medical team is available to advise you.
Yes. Exomind is registered with Malaysia's Medical Device Authority (MDA) as an rTMS system, with its current registration valid from April 2025 to April 2030.
An assessment is often worth discussing if your work and life demand sharp mental performance, but you feel constantly drained inside; you're dealing with persistent low mood, brain fog, or chronic stress; and lifestyle changes like rest and exercise just haven't moved the needle. A doctor will evaluate your symptoms to determine whether Exomind is the right fit, or if another approach makes more sense.
Exomind is not the answer if you're looking to stop prescribed medication, seeking a replacement for sleep, or in need of psychiatric or psychological care, these situations call for the appropriate medical or mental health professional, and your doctor can help point you there. Certain implanted metallic or electronic devices, and specific medical conditions, may also affect suitability for TMS-based treatment, which is why medical screening is required before any session.
Exomind (ExoTMS™) uses advanced coil technology designed for deeper, more targeted stimulation compared to some traditional TMS setups. This is intended to allow treatment to be tailored more precisely to the areas being addressed. Your doctor can explain how this technology relates to your specific treatment goals during consultation.
Exomind is built on transcranial magnetic stimulation (TMS) technology, specifically BTL's ExoTMS™ system, using magnetic pulses to stimulate targeted neural regions. So while Exomind is a form of TMS, it refers specifically to the treatment programme delivered on this platform at our clinic.
Exomind itself is drug-free. That said, existing medication should never be stopped or changed because you're starting Exomind, any changes to your current treatment should only happen if directed by your treating doctor.
No. Cognitive or emotional outcomes are never guaranteed. Your doctor will discuss expected benefits in relation to your specific goals and the available evidence, rather than promising a particular result.
A consultation and medical assessment with our doctors is the only reliable way to determine whether Exomind is suitable for you. This typically involves discussing your goals, reviewing your medical history and addressing any questions you may have. Your doctor will only recommend Exomind if it's an appropriate fit for your situation.
The cost of Exomind depends on your personalised treatment course, including the number of sessions recommended for your goals. Because this is determined after assessment, pricing isn't fixed until your doctor has proposed a plan. Full cost details will be discussed transparently during your consultation.
Regenerative medicine is a field of medicine focused on repairing, restoring and regenerating the body using science-backed therapies, rather than simply managing symptoms. At our clinic, this falls under our Longevity pillar, which is aimed at supporting healthy aging and long-term vitality. Treatments in this category are offered on a doctor-led, assessment-first basis.
Stem cell therapy uses the body's own regenerative cells to support healing and rejuvenation, with the aim of assisting the body's natural repair processes. At our clinic, this is offered under medical assessment, meaning it's only recommended once your doctor has reviewed your suitability. The approach used is tailored to your individual health profile and goals.
Stem cells are being explored for a range of regenerative and longevity-related applications, reflecting their potential role in supporting the body's repair mechanisms. Research in this area continues to evolve, which is why our doctors take an assessment-led approach rather than making broad promises about outcomes. They can discuss current, confirmed uses relevant to your goals during consultation.
Safety depends heavily on individual suitability, which is why our doctors carry out a thorough assessment before any stem cell therapy is administered. This assessment considers your health history and current condition, helping identify anyone for whom the treatment may not be appropriate. Treatment only proceeds once your doctor has confirmed it's a suitable option for you.
Suitability for stem cell therapy varies by individual health, goals and medical history, so it isn't something that can be determined without a proper consultation. Our doctors review these factors carefully before making any recommendation. This helps ensure the treatment is only offered to patients for whom it's considered appropriate.
Stem cells and exosomes differ in structure, mechanism and application, even though both fall under the broader umbrella of regenerative medicine. Put simply, stem cells are living cells with regenerative potential, while exosomes are smaller structures that cells release which may carry signals supporting repair. Our doctors can explain these differences in more detail and advise which may suit your goals.
Secretome refers to the full range of factors secreted by cells, which may play a role in supporting regenerative processes in the body. It's a term often discussed alongside stem cells and exosomes within regenerative medicine. If you're curious about how secretome relates to your treatment options, our doctors are happy to explain further during consultation.
Regenerative medicine at our clinic is assessed through a comprehensive consultation, medical assessment and suitability review with our doctors. This process is designed to understand your health history, current condition and goals before any treatment is proposed. Only once this review is complete will a personalised plan be discussed with you.
Treatment duration depends on the specific therapy chosen and your personalised treatment plan, so timelines can differ from patient to patient. Some approaches may involve a single session, while others are structured across multiple visits. Your doctor will outline the expected duration once your plan has been finalised.
No, regenerative medicine treatments aren't suitable for everyone. Suitability is individual and confirmed through medical assessment, since factors such as health history and current condition can affect whether a particular therapy is appropriate. Our doctors will always assess you first, rather than assuming a treatment is right for you.
During a consultation, our doctors review your health goals and medical history, then discuss the most suitable regenerative options based on this information. You'll have the opportunity to ask questions and understand the reasoning behind any recommendation. No treatment is scheduled until you feel informed and comfortable moving forward.
The cost of stem cell therapy depends on the specific therapy and treatment plan recommended for you, so pricing isn't fixed in advance. This personalised approach means costs can vary between patients with different needs. Full details will be discussed transparently during your consultation, once a plan has been proposed.
Still have questions?
Book a consultation and speak directly with one of our doctors.